RESPONSIVENESS

The Scottish Executive Health Department will:

    • Invest £3 million to support flexibility in responding to individual needs and maintaining mutual respect.
    • Continue support for advocacy development, Partners in Policymaking, Partners in Change and Allies in Change.
    • Issue consultation on a revised complaints procedure by March 2002 and a new procedure to be in-place during 2002.

NHS Boards will:

  • Must work with local authority partners to ensure advocacy arrangements are in place and working effectively by December 2001.
  • Must take account of and act on the recommendations made in Fair for All by March 2003.
  • Must adopt agreed guidelines and recommendations for conducting surveys.

 
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