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Building Capacity & Communications:
- Invest £5 million
over three years to help NHS staff and communities work together
to improve services and make communications more effective in NHSScotland.
- Help and support
a programme of development and training for the NHS and communities
that will be sustainable at local level. Involving People, the first
phase of this programme, will be complete by March 2003.
- Help and support
the development of training as part of the Involving People initiative.
Patient Information:
- Invest £3 million
over three years to inform people better about their health, their
treatment, their options for care and the availability of health
services.
- Facilitate the
establishment of the Patient Information Initiative and network
of patient information specialists.
- Publish guidance
to support the development of quality assured patient information
in January 2002 together with three patient information leaflets
developed and tested a part of the development process.
- Roll out NHS24
beginning in April 2002, providing advice and information about
health and healthcare services.
- Pilot and evaluate
the use of smart cards.
Involvement:
- Invest £3 million
over three years to involve health service users, the public and
communities at every level.
- Establish a network
of staff and public engaged in public involvement by March 2002.
- Provide advice
and support to areas wanting to develop their approach to public
involvement.
- Publish a "toolkit"
of public involvement methodologies by March 2002.
- Establish a voluntary
sector forum to re-energise the relationship between the NHS and
the voluntary sector by May 2002.
- Published revised
guidance on public involvement in major service change by March
2002.
- Provide guidance,
for use within the Health Department, on involving people at a National
Level.
- Consult on proposals
to establish the Scottish Health Council.
- Develop
a replacement to the Patient's Charter for publication by June 2002
in conjunction with the Scottish Consumer Council.
Responsiveness:
- Invest £3 million
to support flexibility in responding to individual needs and maintaining
mutual respect.
- Continue support
for advocacy development, Partners in Policymaking, Partners in
Change and Allies in Change.
- Issue consultation
on a revised complaints procedure by March 2002 and a new procedure
to be in-place during 2002.
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