NHS BOARDS ACTION POINTS

Building Capacity & Communications:

    • Establish an intensive communications training programme for all staff.
    • Demonstrate that they have developed a diverse range of modern and appropriate methods for communicating with their local communities.

Involvement:

    • Be expected to produce a sustainable ongoing framework for public involvement by March 2003.
    • Strengthen existing partnerships and ensure opportunities for patient an public involvement are integrated and in-line with policy for that Board area.

Responsiveness:

  • Must work with local authority partners to ensure advocacy arrangements are in place and working effectively by December 2001.
  • Must take account of and act on the recommendations made in Fair for All by March 2003.
  • Must adopt agreed guidelines and recommendations for conducting surveys.
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