Publication #5911
Reference
DL(2016)19
Name
The NHS Scotland model complaints handling procedure
Categories
Scottish Government
DL (CEL, HDL, MEL)
Organization
Scottish Government Health and Social Care Directorates
Keywords
NHS
SCOTLAND
SCOTTISH GOVERNMENT
GUIDELINES
QUALITY OF PATIENT CARE
PATIENTS
RIGHTS
COMPLAINTS
Description
The Scottish Government and NHS Scotland are jointly committed to developing a culture of openness and transparency in NHS Scotland, that values all forms of feedback, including complaints, and uses it to continuously improve services.
The NHS Model CHP Implementation Guide; the NHS Scotland Public-Facing Complaints Handling Procedure; and the NHS Model Complaints Handling Procedure are also available in Word.
The NHS Model CHP Implementation Guide; the NHS Scotland Public-Facing Complaints Handling Procedure; and the NHS Model Complaints Handling Procedure are also available in Word.
Contact Name
Joanna Swanson
Contact Email
Contact Address
Person-Centred and Quality Team,<br> Scottish Government, St Andrews House, Regent Road, Edinburgh EH1 3DG
Contact Phone
Created
2016-10-03 00:00:00
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