Publication #5911

Reference
DL(2016)19
Name
The NHS Scotland model complaints handling procedure
Categories
Scottish Government DL (CEL, HDL, MEL)
Organization
Scottish Government Health and Social Care Directorates
Keywords
NHS SCOTLAND SCOTTISH GOVERNMENT GUIDELINES QUALITY OF PATIENT CARE PATIENTS RIGHTS COMPLAINTS
Description
The Scottish Government and NHS Scotland are jointly committed to developing a culture of openness and transparency in NHS Scotland, that values all forms of feedback, including complaints, and uses it to continuously improve services.

The NHS Model CHP Implementation Guide; the NHS Scotland Public-Facing Complaints Handling Procedure; and the NHS Model Complaints Handling Procedure are also available in Word.

Contact Name
Joanna Swanson
Contact Email
Contact Address
Person-Centred and Quality Team,<br> Scottish Government, St Andrews House, Regent Road, Edinburgh EH1 3DG
Contact Phone

Created
2016-10-03 00:00:00


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